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Social Enterprise Direct

Social Enterprise Direct (SED) provides high quality call management services that stand out in a competitive market by providing accredited training to staff and reinvesting all profit in creating sustainable employment. SED is the commercial arm of Advice Direct Scotland trading as Citizens Advice Direct (ADS), a charity registered in Scotland (number SC034473).

We operate a centralised contact centre service from Glasgow and Stornoway with 141 contact centre seats. We can receive and transmit a large volume of queries by telephone, email, social media and web chat. Our inbound contact centre deals with enquiries from your customers and our sophisticated, state-of-the-art IT system allows us to seamlessly handle multiple calls simultaneously.

Our range of services include:-

Bilingual contact centres – we are suppliers of the Welsh Government and operate the Citizens Advice Direct service in Scottish

Gaelic as well as English.

Provision of up-to-date information and advice.

Handling ISO 27001-accredited business continuity and disaster recovery in the event of service disruption.

Working alongside energy providers, local authorities and third sector organisations to improve the energy efficiency of their customers whilst developing the operational effectiveness of leading utility companies.

Arranging assistance for customers with disabilities or special needs – we have a specialist Equalities Coordinator on-site Handling and responding to complaints.

Responding to public comments through our social media handles.

SED was set up both to create employment opportunities, and to generate profits that are gifted to ADS. In turn, ADS utilise these resources to achieve our charitable purposes.

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